LAMOU

Shipping & Returns

LAMOU Shipping Policy

How are shipping costs determined?

LAMOU offers a flat shipping rate of $9.95 to anywhere in the continental U.S. Shipping to Hawaii and Alaska will be charged accordingly at higher rates.

How can I track my order?

You may click here to track the status of your orders.

What shipping providers do you use?

We ship all of our tables via UPS.

How are my tables delivered?

Your LAMOU table will be delivered to you in a flat packed box with printed table top, legs, screws and assembly instructions. If you order more than one table, you will receive each table in its own box.

Do you offer expedited shipping?

At this time, we do not offer expedited shipping, but hope to do so in the future, so that you can enjoy your LAMOU table sooner.

Do you ship outside of the United States?

Presently, we are shipping to addresses in the United States only. Orders shipping to Hawaii and Alaska will be charged accordingly at higher rates. We are unable to ship to U.S. territories such as Puerto Rico.

What is your policy regarding undelivered packages?

We are unable to re-ship packages returned to us by our carrier. When you order your LAMOU table(s), we expect that you will be so excited to receive them, that you will make arrangements to be available at time of delivery. Remember, you can track your order here.

Multiple packages shipped for one order

If you order more than one table, you will receive each product in a separate box. You will be charged $9.95 for each box/table delivered to you.

Sales tax

LAMOU is required by law to collect sales tax on orders shipped to Rhode Island and Michigan.

LAMOU Return Policy

We maintain separate returns policies for our Collections Tables and our Design Your Own Tables.

Collections Tables Returns Policy:

  • If, after receiving a Collections Table, you are unsatisfied with the Collections Image applied to the Collections Table that you have purchased, you may return it for full refund, though you will be responsible for all shipping costs. To return a Collections Table because you are unsatisfied, you must notify us here [link to customer service page or email] within 7 days of receiving the Collections Table. We will provide you with return shipping instructions, and we must receive the returned Collections Table within 30 days of your return inquiry.
  • If a Collections Table is delivered in damaged condition, you may return it for a full refund. To return a damaged Collections Table, you must notify us here [link to customer service page or email] within 48 hours of receiving the Collections Table. We will provide you with return shipping instructions, and we must receive the returned Collections Table within 30 days of your return inquiry.
  • If a Collections Table fails to satisfy the limited one-year structural warranty described below, we will, at our sole discretion, refund the purchase price, repair or replace the Collections table, or provide a substitute for any piece or part found to be defective in material or workmanship. You must notify us of a defect here [link to customer service page or email] within one year after purchase. We will provide you with return shipping instructions, and we must receive the returned Collections Table within 30 days of your return inquiry.
  • If a Collections Table fails to satisfy the limited printing warranty described below, you may also return it for a full refund by notifying us here [link to customer service page or email] within 48 hours of receiving the Collections Table. We will provide you with return shipping instructions, and we must receive the returned Collections Table within 30 days of your return inquiry.

Design Your Own Tables Returns Policy:

  • Because of the unique nature of Design Your Own Tables, we cannot accept returns of Design Your Own Tables unless your Design Your Own Table is received in damaged condition or we have breached one of the warranties specified below.
  • If a Design Your Own Table is delivered in damaged condition, you may return it for a full refund. To return a damaged Collections Table, you must notify us here [link to customer service page or email] within 48 hours of receiving the Design Your Own Table. We will provide you with return shipping instructions, and we must receive the returned Design Your Own Table within 30 days of your return inquiry.
  • If a Design Your Own Table fails to satisfy the limited one-year structural warranty described below, we will, at our sole discretion, refund the purchase price, repair or replace the Design Your Own Table, or provide a substitute for any piece or part found to be defective in material or workmanship. You must notify us of a defect here [link to customer service page or email] within one year after purchase. We will provide you with return shipping instructions, and we must receive the returned Design Your Own Table within 30 days of your return inquiry.
  • If a Design Your Own Table fails to satisfy the limited printing warranty described below, you may also return it for a full refund by notifying us here [link to customer service page or email] within 48 hours of receiving the Design Your Own Table. We will provide you with return shipping instructions, and we must receive the returned Design Your Own Table within 30 days of your return inquiry.

For purposes of these policies, “damaged condition” means that a table surface or leg is significantly damaged, scratched, scuffed, cracked or otherwise malformed.

If you would be entitled to a full refund under this policy, we can instead exchange a returned Collections Table or Design Your Own Table for a Collections Table or Design Your Own Table of equal value.

Cancellations

You may change or cancel your order within twenty-four (24) hours of submitting your order.

We reserve the right to cancel any LAMOU Table order for any reason.

Lamou’s Limited Warranty

LAMOU provides a limited one-year structural warranty to the original purchaser of any Collections Table or Design Your Own Table. This warranty applies under conditions of normal household use and excludes normal wear and tear. It does not include damage that results from negligence, soiling, improper or abnormal use, accident, commercial use, or fading from repeated exposure to direct sunlight.

In addition, LAMOU provides a limited printing warranty to the original purchaser of Collections Tables and Design Your Own Tables that the Collections Image or Personal Image selected by the original purchaser will be applied to each Collections Table or Design Your Own Table without any significant deviation from the image filed displayed on the Site and approved by the original purchaser prior to purchase. LAMOU is not responsible for the quality of any Personal Image uploaded to the Site or for printed images that may differ in color from what appears on the screen of the customer. It is your responsibility to follow the instructions provided regarding image resolution and quality when ordering a Design Your Own Table.

The two limited warranties specified above are the exclusive warranties offered for Collections Tables and Design Your Own Tables. LAMOU expressly disclaims all other warranties for Collections Tables and Design Your Own Tables, whether express, implied or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Limitation of Liability

LAMOU’s liability to any customer will be limited to repair, replacement or refund of the cost of defective merchandise. To the fullest extent permitted by law, LAMOU’s liability to any customer will not exceed the sum paid to LAMOU by that customer, and LAMOU will have no obligation or liability to any customer for any incidental, indirect, special, consequential, or punitive damages.

Please read our Graphics Acceptance Policy, which can be found here. We are not responsible for material uploaded for printing that is not within the stated requirements of our Graphics Acceptance Policy.

LAMOU assumes no liability to you arising out of claims by third parties that our printing of any Personal Image upload by you to the Site violates that third party’s copyright, trademark, personality, or other intellectual property rights.